Shipping & Delivery

Spare Parts shipping services from the Digital Excellence Co. store covers all cities and regions of the Kingdom of Saudi Arabia

Shipping and delivery of spare parts:

1. The duration of delivery of purchases depends on the customer’s location and the company chosen for shipping (the policies of the company chosen for shipping apply), and the process usually takes between 1 - 5 days working days.
2. We make every effort to ship the order and deliver it to our valued customers according to the dates agreed upon in our correspondence with them or within the time period specified on the site, and every effort is made to ship and deliver the order according to the time period specified on the site, but the site is not responsible for delay delivery of any request in circumstances beyond our control.
3. Some parts require a longer time than usual because they are not available in the local market. The expected delivery time for this type of parts will be clarified with customers.
4. Delivery fees are calculated automatically upon completion of the purchase process based on the size and weight of the shipment and the chosen shipping company.
5. If the order was shipped and the customer did not receive the order from the shipping company, which was prepaid by the customer, and the order was returned to our warehouse by the shipping company, and the customer demanded that the order be re-delivered, then the customer is required to pay an additional shipping amount for the order to be shipped to him as a requested, to resend the shipment within a maximum period of two months from the date of the original request.
6. if the order was shipped and the customer did not receive the order from the shipping company, which was prepaid by the customer, and the order was returned to our warehouses by the shipping company, and two months have passed since the order was in our stores, and an attempt was made to reach the customer through all available means of communication, but there was no response The customer is not fully responsible for the request after this period.
7. if the payment method for the order was (cash on delivery) and the customer did not receive the order after contacting him through the shipping company for more than three times, the shipment will be returned to our warehouses and the customer will be prevented from using the payment service upon receipt again through the site.
8. Responsibility for the risks of loss or damage to the order shifts as soon as it is delivered to the customer, and he is not entitled to recover the value of the order except according to the terms of return and replacement.