Cancellation & Returns Policy

1. Products shipped by Digital Excellence Co. within 7 days of receiving the shipment.
2. Return requests will not be approved except in the following cases:
   
   • The product is not damaged.
   • It does not differ from what was shipped to you.
3. The product will be returned in the same condition it was when it was received (with the brand box or packaging),
4. After submitting the return request, you will be contacted by customer service, and a waybill will be sent to be printed by the customer and the shipment will be taken to the nearest shipping office and delivered to them, or you will be contacted by representatives of the delivery company.
5. After the shipping company receives your order, it may take up to 14 days to receive and process the returned order.
6. 14-day replacement period is calculated from the date of receipt of the shipment by the customer.
7. The return request must be submitted within the permitted period, which is 7 days from the date of receiving the shipment from the shipping company.
8. The cancellation request must be made before the order is shipped.
9. If the customer requested items that did not match the chassis number entered in the request, and the customer confirmed the part, the customer bears responsibility for the lack of suitability of the required part for his car. In this case, the customer can return the part according to the return policy of the online store.
10. Electrical parts are not returned or replaced if they were installed by the customer.

Steps to submit a return request through the online store:

• The customer creates a return request on the site with all the product data to be returned attached, and the request data will be verified with contact with the customer through customer service if required.
• Initial approval of the request for the customer to send the product to be returned.
• After receiving the product, the quality check department will check the product, and if the request is finally approved, the value of the request will be returned to the customer's bank account or to the customer's wallet.
• if the part does not match the images sent and did not pass the quality check, the customer will bear the return value.

Refunds for canceled orders and returns:

1. Refunds will be dealt with electronically in the same way as payment.
2. Refunds are made after receiving the product and making sure that it is eligible for return through the quality inspection department of the online store.
3. After canceling the order, the amount will be returned to the customer’s wallet or the amount will be refunded to the customer’s bank account.
4. The process of refunding the amount will be made to the customer’s wallet in the online store, if the type of payment process was (cash on delivery).